Late Arrivals for general massage appointments
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Please contact us as soon as possible if you are to be late . We can discuss options at that time. Clients arriving more than 15 minutes late will either have their time shortened or forfeit the original appointment and be rescheduled.
Late Arrivals for body scrub/wash or herbal ball massage appointments.
Online booking of theses types of appointments now requires a $30 deposit. If you need to change or cancel your booked appointment please contact us 24 hours in advance of your appointment so we can reschedule you or refund the deposit. Preparation of these appointments starts hours ahead of your appointment as we hand-make our signature all natural and fresh body scrub. The Herbal ball treatments also require prior preparation and once heated the herbal ball must be used or discarded. The deposit is necessary to cover our costs for no-shows and last minute cancellations. Cancellations on the day of appointments and No-Shows will be charged the deposit fee
Right to Refuse Service
Our therapists and staff have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service. We are a professional and licensed establishment. Any improper requests or making the therapists feel uncomfortable will terminate the service and you will be charged for your time and asked to leave.
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